(Raleigh December 18, 2018) – The Better Business Bureau serving Eastern North Carolina (BBB) is warning consumers about ZeroFox USA, a Moore County retailer, selling custom apparel and outdoor gear. The company currently has an “F” rating with BBB, and over 40 complaints have been closed against the business in the past 12 months. BBB has also received more than 4,800 inquiries on the company and nine one-star reviews from customers detailing their experiences with ZeroFox USA. The company has recently added a message on their website regarding shipping delays and back orders, however, they continue to not answer complaints filed against them.
BBB has attempted to contact ZeroFox USA on numerous occasions via phone, email and mail. Communications including mailings, phone calls and emails to the business have all gone unanswered since February 2018.
Consumer complaints include statements such as:
• “I placed an order with Zerofox USA on April 24th 2018...I have not received [my] order, nor been able to contact company.”
• “Placed order, never shipped. Won’t Respond. But charged my card!”
• “Purchased jacket never delivered. No response to inquiries.”
ZeroFox USA continues to solicit sales through their website and Facebook page, which currently boats over 56,000 followers.
BBB offers the following tips for online shopping:
Check with BBB. It is important to do your homework before purchasing an item online. Always be sure to check out retailers at bbb.org before you shop. Searching a business online with BBB will provide you with a letter grade of the business, history of complaints and verified customer reviews.
Shop with a credit card. In case of a fraudulent transaction, a credit card provides additional protections; it’s easier to dispute charges that you didn’t approve or if you have not received your product. Debit cards, prepaid cards and gift cards don’t provide the same protections as a credit card. It is also important to note that some online money transfer sites, such as PayPal, do offer protections as well.
Read the Fine Print. When shopping online, be sure to take your time and read the fine print before submitting your order. Look for the return policy; although many online orders can be returned for a full refund, others have restocking fees. Some items cannot be returned; know before you buy.
Keep documentation of your order. Save a copy of the order confirmation until you receive the item and are satisfied. Be sure to know and understand the return policy, and keep this documented with your purchase records.
For more information you can trust, visit www.bbb.org
About BBB serving Eastern North Carolina
Better Business Bureau serving Eastern North Carolina is a 501(c)(6) not-for-profit corporation serving 33 counties in eastern North Carolina. The organization is funded primarily by BBB Accredited Business fees from over 3,700 local businesses and professional firms. BBB promotes integrity, consumer confidence and business ethics through business self-regulation in the local marketplace. Services provided by BBB include reports on companies and charitable organizations, general monitoring of advertising in the marketplace, consumer/business education programs and dispute resolution services. All services are provided at no cost to the public, with the occasional exception of mediation and arbitration. Visit www.bbb.org
Related Link From The Better Business Bureau: https://www.bbb.org/us/nc/west-end/profile/sporting-goods-retail/zerofox-usa-0593-90308542/complaints