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(Raleigh March 4, 2019) - National Consumer Protection Week (NCPW) held March 3-9, 2019, is a week dedicated to help better inform the public on their consumer rights and how to make well-informed buying decisions.

Consumer protection laws provide a way for individuals to fight back against unethical and predatory business practices. For years, Better Business Bureau serving Eastern North Carolina (BBB) has helped thousands of consumers settle disputes with businesses, including problems related to advertising, sales, contracts, customer service, billing, refunds, and more.

All week, BBB will be celebrating this nationwide campaign that encourages consumers to take full advantage of their consumer rights and make better-informed decisions.

BBB Offers Tips on How to be a Smart Consumer:

Look for the BBB seal. Before you do business with anyone, check to see if they are accredited businesses. A BBB accredited business must meet all BBB Standards for Trust and have pledged to support the objectives and trust of ethical business practices adopted by the BBB.

Read the ad. Make sure you understand the terms of the offer, sale prices, warranties offered, etc. Advertisers must be truthful in their ads and follow the BBB Code of Advertising on things like prices, sales, underselling claims, free products and service, trade-in allowances, credit, extra charges, bait offers, warranties and guarantees.

Ask for price match. While shopping, if you find a better deal some place else, keep in mind that many businesses offer price matching. Ask an employee if they will match or beat the competitor's price.

Shop with a credit card. In case of a fraudulent transaction, a credit card provides additional protections; it’s easier to dispute charges that you didn’t approve. Debit cards, prepaid cards or gift cards don’t have the same protections as a credit card.

Know your rights. Consumers all have four basics rights: the right to choose, the right to safety, the right to be informed and the right to be heard. If you believe one of these rights have been violated, you can file a complaint with the following:

● BBB of Eastern NC or report on Scam Tracker

● North Carolina Attorney General’s office

● Federal Trade Commission

For more information you can trust, visit www.bbb.org

About BBB serving Eastern North Carolina
Better Business Bureau serving Eastern North Carolina is a 501(c)(6) not-for-profit corporation serving 33 counties in eastern North Carolina. The organization is funded primarily by BBB Accredited Business fees from over 3,700 local businesses and professional firms. BBB promotes integrity, consumer confidence and business ethics through business self-regulation in the local marketplace. Services provided by BBB include reports on companies and charitable organizations, general monitoring of advertising in the marketplace, consumer/business education programs and dispute resolution services. All services are provided at no cost to the public, with the occasional exception of mediation and arbitration. Visit www.bbb.org

 

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