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Raleigh, N.C. (January 11, 2018) - Every year, millions of people make New Year’s Resolutions, in hopes of becoming a better person than they were in the year prior. One of the most common resolutions people make is to get in shape. Before joining a gym, Better Business Bureau serving Eastern North Carolina (BBB) is advising consumers to do their research before signing the dotted line.

“Joining a gym can mean signing a contract,” says Mallory Wojciechowski, president and CEO of BBB serving Eastern North Carolina. “In 2017, BBB received over 3,700 complaints nationally for fitness centers and exercise programs with one of the most common complaints being contract and billing disputes. Consumers need to take the time to read over their contracts and make sure they understand what they are agreeing to prior to signing”.

Check the Better Business Bureau’s checklist for success:

- Check first with BBB. Go online to and view previous customers reviews and complaints. There are profiles on more than 15,000 health clubs, fitness centers and gyms across the U.S.

- Determine your fitness goals. Determining your fitness goals will help you find a gym that is appropriate for you.

- Take a tour. There are thousands of gyms out there, make sure the gym you choose to join is the right fit for you. You can also check to see if they offer a free trial period.

- Do not give into pressure. Walk away from clubs that pressure you to signing a contract on the spot. A reputable gym will give you enough time to read the contract thoroughly, tour the facility and make an informed decision at your own pace.

- Calculate monthly costs. Many gyms will offer a reduced rate for your first month. Be sure to know exactly how much you will be paying for the months to come.

- Read the terms and conditions. Read the contract carefully and make sure verbal agreements are included in writing. Make sure to ask about the cancellation policy and whether the contract will renew automatically.

About BBB serving Eastern North Carolina
Better Business Bureau serving Eastern North Carolina is a 501(c)(6) not-for-profit corporation serving 33 counties in eastern North Carolina. The organization is funded primarily by BBB Accredited Business fees from over 3,700 local businesses and professional firms. BBB promotes integrity, consumer confidence and business ethics through business self-regulation in the local marketplace. Services provided by BBB include reports on companies and charitable organizations, general monitoring of advertising in the marketplace, consumer/business education programs and dispute resolution services. All services are provided at no cost to the public, with the occasional exception of mediation and arbitration. Visit


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